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Alterations & Repairs

Our Repair Services

If your Dija item requires repair or alteration, please follow the instructions below:

  • Complete all information and print our Service Request Form
  • Package your Dija in a secure box – envelopes not recommended
  • Original packaging will not be returned. Do not include gift boxes, pouches, or other items you wish to keep
  • We are unable to ship to a PO Box address as we utilize UPS
  • Include this form with your item(s) to be serviced via your preferred shipping method to:

ANYWHERE: Service Dept
123, STREET
4th Floor
ANY COUNTRY

We recommend obtaining insurance and tracking. Please allow 3-5 days after receipt for a Dija Customer Care Specialist to provide your assessment and estimated cost. Shipping and handling fees apply. Servicing may take up to 4-6 weeks once received.

Refurbishing: Cleaning & Polishing Services

For a minimal fee, you can send your Dija jewelry for a professional cleaning and polishing.

  • The general fee for this service is $25 per item
  • Shipping and handling fees apply
  • Your item(s) will be professionally cleaned and polished by a Dija jeweler

Complete all information and print the Service Request Form to include with your jewelry.

Please note: Refurbishing and cleaning do not include repairs, such as restringing or replacing damaged gemstones. Diamonds, pearls, and gemstones will be tightened during the refurbishing process.

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